Privacy policy
At Soft Stitch Supply, privacy is an important part of a dependable shopping experience. When customers browse our household products, place an order, request assistance, or communicate with our team, information may be collected to support those activities.
This Privacy Policy explains what information we may collect, how it is used, when it may be shared, and the measures we take to protect it.
2.1 Information We May Collect
The information collected depends on how you use our website.
Personal and Contact Information
This may include:
- Full name.
- Email address.
- Billing address.
- Shipping address.
- Telephone number, if provided.
- Customer service correspondence.
Order and Transaction Information
When you purchase a product, we may collect or receive:
- Order number.
- Product selection.
- Purchase date.
- Transaction amount.
- Payment status.
- Shipping information.
- Delivery status.
- Return, refund, or replacement records.
Payment information may be processed by third-party payment providers. We do not intend to store complete payment card numbers or security codes on our own systems unless specifically disclosed and handled through an appropriate payment environment.
Technical and Device Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Pages viewed.
- Referring website.
- Access times.
- Website interaction information.
- Approximate location derived from network information.
Cookies and Similar Technologies
Cookies and related technologies may help maintain shopping-cart functionality, remember preferences, measure website performance, and improve usability.
You may manage cookies through your browser settings. Disabling certain cookies may affect shopping-cart or checkout features.
2.2 How We Use Personal Information
We may use information to:
- Process and fulfill customer orders.
- Confirm purchases and communicate order status.
- Coordinate shipping and delivery.
- Respond to product questions and complaints.
- Process returns, refunds, and replacements.
- Detect suspicious transactions and reduce fraud.
- Maintain website functionality.
- Improve product information and customer experience.
- Analyze website performance.
- Maintain accounting and business records.
- Comply with legal obligations.
- Protect customers, our company, and our legitimate business interests.
We seek to use information in ways reasonably connected to the purpose for which it was collected or otherwise permitted by law.
2.3 Sharing with Service Providers
To operate an online store, certain information may be shared with service providers that perform business functions on our behalf.
These may include:
- Payment processors.
- Shipping carriers.
- Fulfillment and logistics providers.
- Website hosting providers.
- Customer service platforms.
- Fraud-prevention services.
- Analytics providers.
- Professional advisers.
Information may also be disclosed when required by law, legal process, regulatory request, or where reasonably necessary to protect rights, safety, or property.
We do not characterize ordinary service-provider processing as a sale of personal information.
2.4 Marketing Communications
If you choose to receive promotional messages, we may send information about new products, store updates, seasonal offers, or relevant promotions.
You may unsubscribe through the mechanism provided in a marketing email or contact us directly.
Transactional messages—such as order confirmations, shipping updates, and refund communications—may still be sent when necessary to administer your purchase.
2.5 Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
These safeguards may include access controls, secure service providers, monitoring, and appropriate information-handling procedures.
No electronic system or internet transmission can be guaranteed completely secure. Customers should protect their email accounts and avoid sending unnecessary sensitive information through ordinary email.
2.6 Florida Data Security
Florida Statutes § 501.171 addresses reasonable measures to protect and secure electronic data containing defined categories of personal information, as well as certain security-breach notification and record-disposal obligations. <Cite refs={["turn422708search0","turn422708search3"]}/>
Where applicable, we will investigate qualifying security incidents and provide legally required notices.
Florida's broader data privacy provisions under Part V of Chapter 501 have statutory scope, definitions, and exemptions. We do not claim that every provision applies to every business or transaction. <Cite refs={["turn422708search7"]}/>
2.7 Data Retention
We retain information for as long as reasonably necessary to:
- Complete purchases.
- Provide customer support.
- Maintain business and accounting records.
- Resolve disputes.
- Prevent fraud.
- Comply with applicable legal obligations.
When information is no longer needed, we may delete, anonymize, or securely dispose of it, subject to legal retention requirements.
2.8 Children's Privacy
Our website is intended for general household shopping and is not directed to children under 13.
We do not knowingly seek personal information directly from children under 13 without appropriate authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to address it.
2.9 Third-Party Websites
Our website may contain links to external websites or services. Those third parties operate independently and maintain their own privacy practices.
We encourage customers to review external privacy notices before submitting personal information.
2.10 Privacy Requests
You may contact us regarding personal information associated with your order.
Depending on the nature of the request and applicable law, we may need to verify your identity before responding.
Please email:
Suggested subject:
Privacy Request
2.11 Policy Updates
We may revise this Privacy Policy to reflect changes in our operations, technology, legal obligations, or customer service practices.
The updated version will be posted on our website with a revised effective date. Additional notice will be provided where legally required.
2.12 Privacy Contact
PLJ PROFESSIONAL GROUP, INC.
370 Stone Island Rd, Enterprise, FL 32725, United States
Email: [email protected]