Refund policy

At Soft Stitch Supply, we believe that a well-organized, comfortable home is built through thoughtful choices and dependable everyday essentials. From practical household accessories to products that help bring order and warmth into living spaces, every purchase should arrive with clear expectations and reliable support.

We understand that a product may occasionally be unsuitable for your space, differ from what you expected, or arrive with an issue that needs attention. This Return and Refund Policy explains how customers may request returns, exchanges, replacements, and refunds.

Our goal is to handle each request with fairness, transparency, and reasonable care.

1.1 Return Eligibility

Customers may request a return within 30 calendar days after delivery.

To qualify for a standard return, the item should:

  • Be unused and in its original condition.
  • Be free from damage caused by improper handling or use.
  • Include original components, accessories, and manuals, where applicable.
  • Be securely packaged for transportation.
  • Be accompanied by sufficient order information for identification.
  • Be submitted for return within the stated return period.

Household products may vary in size, shape, material, and intended function. We encourage customers to review product dimensions, descriptions, and compatibility information before use or installation.

Products that have been substantially used, permanently modified, or damaged after delivery may not qualify for a change-of-mind return, except where applicable law requires otherwise.

1.2 Return Requests for Damaged, Defective, or Incorrect Items

We take product and fulfillment concerns seriously. If an item arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us as soon as reasonably possible.

To help us investigate, provide:

  1. Your order number.
  2. The name or email address used at checkout.
  3. A description of the problem.
  4. Photographs showing the affected item, if available.
  5. Photographs of the outer packaging and shipping label when shipping damage is involved.

For efficient handling, we request that visible damage or incorrect-item concerns be reported within 7 calendar days of delivery when possible.

This request is intended to facilitate investigation and does not eliminate any consumer rights that cannot legally be restricted.

Following review, we may arrange a replacement, refund, exchange, or other appropriate resolution depending on the circumstances.

1.3 Change-of-Mind Returns

Sometimes a household product simply does not work as expected in a particular room, storage area, or home arrangement.

If you decide that an eligible item is no longer suitable, you may submit a return request within the 30-day period.

Please ensure that the item has not been substantially used or damaged and that any included components are preserved.

All returns must receive authorization before shipment.

1.4 How to Start a Return

Contact our customer service team at:

[email protected]

Suggested email subject:

Return Request – Order #[Order Number]

Please include:

  • Your full name.
  • Order number.
  • Product name or description.
  • Reason for the return.
  • Requested resolution, such as refund, exchange, or replacement.
  • Supporting photographs, where relevant.

Our team will review the request and provide instructions for approved returns.

Please do not mail an item before receiving return authorization. Sending merchandise without sufficient identification or approval may delay processing.

1.5 Return Address

Approved returns may be directed to:

PLJ PROFESSIONAL GROUP, INC.
Attn: CHRISTOPHER JAMES NOWAK
370 Stone Island Rd
Enterprise, FL 32725
United States

Please follow the return instructions supplied by customer service, as the required handling procedure may depend on the product and reason for return.

1.6 Return Shipping Costs

For a confirmed defective, damaged, or incorrectly shipped item, we will review the circumstances and arrange an appropriate return-shipping solution consistent with applicable law.

For standard change-of-mind returns, customers are generally responsible for return shipping costs unless otherwise agreed or required by law.

Any applicable shipping-cost treatment will be communicated during the return process.

1.7 Product Inspection

Returned merchandise may be inspected after arrival to confirm:

  • The identity of the product.
  • Whether the item matches the approved return request.
  • The condition of the merchandise.
  • Whether essential components are included.
  • Whether damage appears to have occurred after delivery.

Inspection is intended to establish the appropriate resolution and does not override statutory consumer protections.

1.8 Refund Method and Processing Time

Approved refunds will generally be submitted to the original payment method.

We aim to initiate approved refunds within 5–10 business days after the return has been received and reviewed.

The time required for funds to appear in your account depends on your payment provider, bank, or card issuer.

If you have received refund confirmation but the funds have not appeared after a reasonable period, please contact us with your order number.

1.9 Partial Refunds

Where permitted by law, a partial refund may be considered if an item is returned with missing components, substantial use, or damage unrelated to an original defect or shipping incident.

Any proposed adjustment will be evaluated individually and communicated to the customer.

We will not apply a deduction where doing so would unlawfully restrict a customer's rights.

1.10 Exchanges and Replacements

Customers seeking a different item or a replacement may contact our support team.

Exchanges depend on inventory availability. If the requested item is unavailable, we may discuss a refund or another reasonable solution.

Replacement shipments may require additional preparation and delivery time.

1.11 Items That May Not Qualify for Standard Returns

Unless required by law or approved by our team, a standard return may be declined where:

  • The return period has expired.
  • The merchandise has been substantially used or altered.
  • The item has been damaged through misuse or improper care.
  • Essential parts or accessories are missing.
  • The item cannot be identified with the order.
  • The return was sent without authorization.

These conditions do not eliminate rights relating to defective, misrepresented, or otherwise legally protected merchandise.

1.12 Order Cancellations

If you need to cancel an order, contact us immediately.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once a package has been dispatched, cancellation may no longer be possible, and the standard return process may apply after delivery.

1.13 Florida Consumer Protection

Our return practices are intended to be consistent with applicable Florida consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, Florida Statutes §§ 501.201–501.213. Section 501.204 addresses unfair or deceptive practices in trade or commerce. <Cite refs={["turn762897search1","turn762897search0"]}/>

Nothing in this policy is intended to waive a consumer right that cannot legally be waived.

1.14 Return Support

Email: [email protected]
Company: PLJ PROFESSIONAL GROUP, INC.
Address: 370 Stone Island Rd, Enterprise, FL 32725, United States
Contact Person: CHRISTOPHER JAMES NOWAK