Shipping policy
We understand that receiving household essentials on time is part of planning a comfortable and functional home. Soft Stitch Supply aims to make shipping charges, preparation periods, delivery expectations, and order support clear before and after checkout.
This Shipping Policy describes how we prepare and dispatch orders and how customers can seek assistance when a shipment encounters a problem.
4.1 Shipping Fees
Our standard shipping structure is:
- Free shipping on orders of $10.00 or more.
- $5.99 shipping fee on orders with a merchandise subtotal below $10.00.
The applicable shipping fee will be displayed during checkout before the purchase is completed.
4.2 Order Processing Time
Orders are generally processed within 1–3 business days after successful payment authorization.
Business days exclude weekends and applicable holidays.
Processing may take longer during periods of high order volume, inventory review, promotional activity, or operational disruption.
Order preparation may include payment verification, inventory confirmation, picking, packing, and carrier handoff.
4.3 Estimated Delivery
Standard delivery is generally estimated at 5–10 business days after dispatch.
The total time from order placement to arrival includes both processing and transit.
Delivery estimates are not guaranteed unless a specific guaranteed service is expressly offered.
Actual delivery may be affected by:
- Destination.
- Carrier capacity.
- Weather.
- Seasonal shipping volume.
- Transportation interruptions.
- Address accuracy.
- Other circumstances outside our reasonable control.
4.4 Shipping Destinations
Available shipping destinations depend on the options presented during checkout.
If a destination cannot be served, we may contact the customer to discuss alternatives or arrange an appropriate refund if fulfillment is not possible.
4.5 Address Accuracy
Customers are responsible for providing complete and accurate delivery details, including apartment, suite, unit, or building information.
If you notice an address error, contact us immediately at:
We will attempt to correct the address before dispatch, but changes cannot be guaranteed once fulfillment or carrier processing has begun.
4.6 Order Confirmation and Tracking
Customers may receive an order confirmation by email after checkout.
When tracking information becomes available, it may be sent to the email address provided with the order.
Tracking may take time to show movement after a shipping label is created.
4.7 Multiple Shipments
An order containing several household products may be divided into multiple packages because of product dimensions, inventory arrangements, or fulfillment requirements.
Separate packages may arrive on different dates.
4.8 Delivery Delays
We make reasonable efforts to support timely delivery. However, weather events, carrier disruptions, peak-season volume, and other transportation issues may affect transit.
If tracking remains unchanged for an extended period or a package appears delayed, please contact us with your order number.
We will review the available information and assist with an appropriate next step.
4.9 Missing Packages
If tracking indicates delivery but you cannot locate the package:
- Check the delivery area and mailbox.
- Ask household members or building staff whether the package was accepted.
- Review carrier delivery information.
- Contact us with your order number.
We may coordinate with the carrier to investigate the delivery record.
Any resolution will be considered according to the circumstances and applicable law.
4.10 Damaged Deliveries
If a package arrives visibly damaged, retain the packaging and photograph the outer box, shipping label, and affected product.
Please report the issue within 7 calendar days of delivery when possible.
Our team will review the information and explain the available refund, replacement, or other resolution process.
4.11 Incorrect or Missing Merchandise
If the package contains the wrong item or an expected product is missing, contact us with:
- Order number.
- Product description.
- Description of the discrepancy.
- Photographs of the received contents, where available.
We will review the fulfillment information and work toward an appropriate resolution.
4.12 Undeliverable Shipments
Packages may be returned to sender because of incomplete addresses, repeated delivery failure, refusal, or other carrier determinations.
If this happens, contact us to discuss reshipment or refund options.
Where an undeliverable shipment results from inaccurate information supplied by the customer, additional shipping costs may be considered only as permitted by law and applicable disclosures.
4.13 Shipping Transparency
Our shipping practices are intended to comply with applicable federal and Florida consumer protection requirements. We aim to disclose applicable shipping charges before checkout and communicate material fulfillment issues promptly.
4.14 Shipping Contact
Soft Stitch Supply
PLJ PROFESSIONAL GROUP, INC.
370 Stone Island Rd, Enterprise, FL 32725, United States
Contact Person: CHRISTOPHER JAMES NOWAK
Email: [email protected]